Refund policy

Return & Refund Policy

Shalif Express
📧 Email: shalifexpresss99@gmail.com
🌍 Location: USA
🚚 Shipping: Worldwide

Last Updated: June 24, 2026

Return Eligibility

At Shalif Express, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

  • Items must be returned within 30 days of delivery.

  • Products must be unused, undamaged, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Returns will not be accepted for products that show signs of misuse, accidental damage, or unauthorized modifications.

Non-Returnable Items

The following items are generally not eligible for return:

  • Clearance or final sale items.

  • Gift cards.

  • Products damaged due to customer misuse.

  • Items returned without original packaging or accessories.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of receiving your order.

  2. Email us at shalifexpresss99@gmail.com with:

    • Your order number

    • Photos of the item and packaging

    • A description of the issue

After review, we will offer a replacement, exchange, or full refund where applicable.

Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.

  • Original shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

International Orders

For worldwide shipments:

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

  • Delivery delays caused by customs authorities are beyond our control.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Shalif Express
📧 Email: shalifexpresss99@gmail.com
🌍 USA | Worldwide Shipping

Thank you for shopping with Shalif Express. We appreciate your trust and support.